Shipping Policy

Last Updated: [06/17/2026]

Thank you for shopping with North Leaff.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Shipping Locations

We currently ship to:

• Canada

• United States

At this time, we do not ship to P.O. Boxes, military addresses (APO/FPO), or countries not listed above.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be extended.

Estimated Delivery Times

Canada

Standard Shipping:
5–12 Business Days

Express Shipping (where available):
3–7 Business Days

United States

Standard Shipping:
5–12 Business Days

Express Shipping (where available):
3–7 Business Days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination

• Package weight

• Selected shipping method

Free shipping promotions may be offered periodically and are subject to change without notice.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take up to 72 hours to appear after shipment.

Customs, Duties, and Taxes

Canada

Orders shipped within Canada generally do not incur customs charges.

Applicable GST, HST, PST, or provincial taxes may be collected at checkout where required by law.

United States

Most orders shipped to customers in the United States will not require any action from the customer.

However, customs duties, import taxes, or government fees imposed by U.S. authorities are the responsibility of the customer when applicable.

North Leaf is not responsible for customs-related delays.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occur due to:

• Weather conditions

• Carrier disruptions

• Customs inspections

• High shipping volume

• Supply chain interruptions

• Public holidays

• Force majeure events

North Leaf is not liable for shipping delays caused by circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

• Incorrect address

• Incomplete address

• Failure to claim delivery

The customer may be responsible for additional shipping charges to resend the package.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, North Leaf is not responsible for lost, stolen, or misplaced packages.

Customers should contact the carrier directly if delivery issues arise.

We will assist in opening an investigation when possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and provide:

• Order number

• Description of the damage

• Photos of the packaging and product

We will review the claim and determine an appropriate resolution.

Multiple Shipments

Some orders may be shipped in separate packages depending on inventory availability, warehouse location, or supplier fulfillment requirements.

Customers will not be charged additional shipping fees for split shipments unless otherwise stated.

Contact Us

For shipping-related questions, please contact:

North Leaff Customer Support

Email:
gustavofolha22@gmail.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM EST