Politique de remboursement

Return & Refund Policy

At North Leaff, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by proof of purchase (order confirmation or receipt).

To initiate a return, please contact us at:

Email: gustavofolha22@gmail.com

Once your request is approved, we will provide detailed return instructions and the return shipping address.

Returns sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The item received was incorrect.
The item has a manufacturing defect.

We strongly recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives:

Damaged
Defective
Incorrect

Your order number
A description of the issue
Clear photos showing the problem

We will review your claim and provide a replacement, exchange, or refund where applicable.

Exchanges

We currently do not offer direct exchanges.

To obtain a different size, color, or item, please return the original item and place a new order once your return has been approved.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Intimate apparel or personal-use items where hygiene concerns apply
Products damaged through misuse, neglect, or normal wear and tear

If you are unsure whether your item qualifies for return, please contact us before initiating a return.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled and must follow our standard return procedure.

Refunds

After receiving and inspecting your return, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing may take up to 10 business days.
Your financial institution may require additional time to post the refund.

Shipping fees are non-refundable unless the return results from our error or a defective product.

Late or Missing Refunds

If you have not received your refund after 15 business days from approval:

Check your bank account.
Contact your credit card provider.
Contact your financial institution.

If you still have not received your refund, please contact us at:

gustavofolha22@gmail.com

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification, subject to applicable consumer protection laws.

Returned products must be unused, in original condition, and include all original packaging and tags.

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

North Leaff Customer Support